Email Support
Send us a detailed description of your issue or question. We respond within 24 hours on business days (East Africa Time).
lunqoratechnologies@gmail.comFor urgent issues or quick questions, reach us on WhatsApp. Available Monday to Friday, 8am–6pm EAT.
Message on WhatsAppSubmit a Request
For bug reports, feature requests, or detailed technical issues, use our contact form and we will triage and respond appropriately.
Go to Contact Form →Enterprise Support
Enterprise clients have access to dedicated support with defined SLAs. Contact your account manager directly or reach us at the email below.
Enterprise ContactFrequently Asked Questions
What platforms do your AI agents support?
Our agents are built for Google Workspace (Gmail, Google Chat, Google Docs, Sheets, Drive) and Microsoft Azure (Teams, Outlook, SharePoint). We also build WhatsApp-based agents using the WhatsApp Business API and standalone web applications.
Where is my organization's data stored?
For Google Workspace deployments, your documents remain in Google Drive and are accessed in real-time — not permanently copied to our servers. For Azure deployments, data is processed within Microsoft Azure infrastructure. See our Privacy Policy for full details.
Do you offer a free trial?
Yes — we offer a 30-day pilot for qualifying enterprise organizations. Contact us at lunqoratechnologies@gmail.com to discuss your use case and eligibility.
How long does deployment take?
For standard configurations, deployment typically takes 2–4 weeks from contract signing to go-live. This includes document indexing, system configuration, user testing, and staff orientation.
Can the agent access all our Google Drive documents?
No — the agent only accesses documents in the specific Google Drive folders or Shared Drives that your administrator explicitly authorizes during setup. Access is controlled by your organization's Google Workspace admin.
What happens if the agent gives a wrong answer?
Our agents cite the source documents for every answer — users can verify the original document. Agents are also configured with escalation paths: if the agent cannot answer confidently, it directs the user to the appropriate human contact. We recommend reviewing agent outputs for high-stakes decisions.
Do you work with organizations outside Uganda?
Yes — while we are based in Kampala, we serve clients across East Africa (Kenya, Tanzania, Rwanda) and are expanding across the continent. Our products are also available globally through the Google Workspace Marketplace.
How do I report a data privacy concern?
Contact us immediately at lunqoratechnologies@gmail.com with the subject line "Privacy Concern". We take data privacy seriously and will respond within 48 hours.