1. Agreement to Terms
By accessing or using any service provided by Lunqora Technologies Limited ("Lunqora", "we", "our", or "us"), including our Google Workspace add-ons, web applications, APIs, and related services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms").
If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Services
Lunqora Technologies provides agentic AI solutions, AI as a Service (AaaS) products, and custom AI application development. Our Services include but are not limited to:
- AI agents deployed within Google Workspace (Gmail, Chat, Drive, Docs, Sheets)
- AI agents deployed within Microsoft 365 (Teams, Outlook, SharePoint)
- WhatsApp-based AI agents via the WhatsApp Business API
- Custom AI web and mobile applications
- AI consulting and integration services
3. Acceptable Use
You agree to use our Services only for lawful purposes. You must not:
- Use the Services to violate any applicable law or regulation
- Attempt to gain unauthorized access to our systems or other users' data
- Use the Services to harass, abuse, or harm any person
- Reverse engineer, decompile, or attempt to extract the source code of our Services
- Use automated means to scrape or extract data from our Services without permission
- Misrepresent your identity or affiliation when using our Services
- Upload or transmit viruses or other malicious code
4. User Accounts and Access
Access to our Services is provided through Google OAuth or Microsoft Entra ID authentication. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
For enterprise deployments, the organization's Google Workspace or Microsoft 365 administrator controls access and is responsible for managing user permissions within their domain.
5. Intellectual Property
All intellectual property rights in our Services, including software, algorithms, models, documentation, and trademarks, remain the exclusive property of Lunqora Technologies Limited.
You retain ownership of all data and documents you provide to or through our Services. By using our Services, you grant Lunqora a limited license to process your data solely for the purpose of providing the requested services.
6. Data and Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the data practices described in our Privacy Policy.
For enterprise customers, data processing terms are governed by the Data Processing Agreement included in your service contract.
7. Service Availability
We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with reasonable notice where possible.
8. Payment and Subscriptions
Paid Services are subject to the pricing and payment terms set out in your service agreement or as displayed at the point of purchase. Subscription fees are charged in advance on a monthly or annual basis. Refunds are provided at our discretion.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Lunqora Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.
Our total liability to you for any claim arising from these Terms or the Services shall not exceed the amount you paid us in the three months preceding the claim.
Important: Our AI agents provide information and assistance but are not a substitute for professional legal, financial, medical, or other regulated advice. Do not rely solely on AI-generated output for decisions requiring professional expertise.
10. Disclaimer of Warranties
Our Services are provided "as is" and "as available" without warranty of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
AI-generated outputs may contain errors or inaccuracies. You are responsible for reviewing and verifying any AI-generated content before acting on it.
11. Termination
Either party may terminate these Terms at any time. We reserve the right to suspend or terminate your access to our Services immediately if you violate these Terms or for any other reason at our discretion.
Upon termination, your right to use the Services ceases immediately. We will retain your data for the period specified in our Privacy Policy, after which it will be deleted.
12. Governing Law
These Terms are governed by the laws of the Republic of Uganda. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Uganda.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through a notice on our website. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.
14. Contact
For questions about these Terms, contact us at:
Lunqora Technologies Limited
Kampala, Uganda
Email: lunqoratechnologies@gmail.com